Effective from 1.1.2026

Online Store
Loyto24.fi – Realisointi Löytö24 (Business ID: 3533401-9)

Löytö24 sells products to private individuals and businesses in Finland and the EU. The selection mainly consists of used, like-new, and liquidation products, which are often limited in availability.

We reserve the right to change prices, selection, and shipping costs.

VAT

VAT treatment depends on the product and sales method:

  • Some products are sold under the used goods margin scheme

  • Some products are sold with standard VAT

VAT treatment is always indicated in the product details or on the invoice. For products under the margin scheme, no deductible VAT applies to the buyer.

Ordering

Products are ordered through the online store by adding them to the cart and paying at checkout. Placing an order requires reviewing and accepting the current delivery and payment terms.

Customer information is handled confidentially and is used only for processing and delivering the order, unless otherwise stated.

Payment and Payment Methods

Payment services are provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions.

Paytrail Oyj appears as the payment recipient on bank statements or card invoices and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution.

In case of complaints, please contact Löytö24 customer service first.

Paytrail Oyj
Innova 2, Lutakonaukio 7, 40100 Jyväskylä
www.paytrail.com

Order and Payment Confirmation

After a successful order, the customer will receive an order confirmation by email. Receiving the confirmation requires providing a valid email address during ordering.

Delivery Methods and Costs

Shipping costs are shown at checkout before confirming the order.

Orders are delivered via:

  • Posti

  • Matkahuolto

  • Nordpost

The product can be picked up free of charge directly from the CarHelp workshop where it is in stock. If the product is to be transferred to another CarHelp pickup point, the transfer fee starts at €4.90 / order.

Delivery Time

Typical delivery times to Finland are 1–5 business days, depending on the order and delivery method.

We are not responsible for delays caused by force majeure or any indirect damages resulting from it. Exceptional delivery times will be announced on the online store homepage.

Unclaimed Package

Failure to pick up is not considered a return or cancellation.

For an unclaimed package without cancellation notice, a €20 handling and delivery fee will be charged. This fee is deducted from any refundable amount.

No refund is issued for orders under €20 if the unclaimed shipment returns to the store.

Problems

If the product is lost, damaged during transport, or does not match the order, the error must be reported within 14 days in writing or through customer service.

Transport damage must also be reported to the carrier.

Warranty and Liability

Most products sold are used or liquidation items. Product condition is indicated in the product descriptions and photos.

Products are generally sold as described and shown in the images.

The seller is liable for an error if:

  • product information is materially incorrect

  • a known significant defect has not been disclosed

  • the product is in significantly worse condition than the buyer could reasonably expect

In case of complaints, please contact our customer service immediately.